Last updated: 2025-08-15
GlintPath Windows (“we”, “us”, “our”) operates the website dreamgrove.shop to provide home services across the United Kingdom. This Privacy Policy explains which information we collect about visitors and customers, how we process it, and which choices you have. We we comply with UK GDPR and, where relevant, the CCPA. Using our website means you agree to this Privacy Policy. If you do not agree, please refrain from using the site and contact us at office@dreamgrove.shop.
Personal data you provide: When you request a quote, make a booking, subscribe to updates, or message our team, you may submit your name, phone number, email address, service address, images you upload (e.g., areas to be serviced), preferred time window and any notes. If you contact us by phone, we store call metadata and, where lawful, voicemail transcripts.
Technical data: When you browse dreamgrove.shop, we automatically receive certain information such as IP address, device and browser type, operating system, language, referrer URL, pages viewed, approximate location (city/region), session duration and interactions (clicks, scrolls). We use this to run the site securely, prevent fraud and improve performance.
Cookies and similar technologies: We use strictly necessary cookies (for security and basic functionality), preference cookies (to remember choices like postcode), and performance/advertising cookies (for analytics and ad measurement). You can manage non-essential cookies via the on-site banner at any time.
We do not sell personal data. We may share limited information with: (a) service providers that help us run the website (hosting, email delivery, CRM, payment processing if applicable); (b) vetted contractors and technicians who deliver services to you; (c) analytics and advertising partners, to measure and improve our campaigns; and (d) authorities or legal advisors when required by law or to protect our rights. All vendors are bound by contracts that limit their use of data to the instructed purposes.
Analytics: We may use Google Analytics or similar tools with IP anonymisation where available, to understand aggregated usage trends. For details, see Google’s privacy resources.
Advertising: We use Google Ads and comparable platforms to reach relevant audiences in the UK. These partners may set or read cookies on dreamgrove.shop and collect device identifiers to show and measure ads. Where required, we obtain your consent before placing advertising cookies.
Maps, forms and communications: If we embed maps, forms or chat tools from third parties, the provider may receive your IP address or form data when you interact with that feature. We select reputable providers and limit integrations to what is necessary.
We store data in secure data centres within the UK or EEA, or with providers that apply robust safeguards and standard contractual clauses. We keep data only as long as needed for the purposes explained above: typically, booking and billing records are kept for up to 6 years due to statutory requirements, while analytics data may be kept for 14–26 months. We apply technical and organisational measures such as encryption in transit (HTTPS), strict access control, staff training, and regular audits. No method is 100% secure, but we strive to maintain industry-standard protection.
Depending on your location, you may have the right to access, correct, delete or port your data; to restrict or object to processing; and to withdraw consent at any time. UK/EU residents can contact us at office@dreamgrove.shop to exercise these rights. We may need to verify your identity before acting on a request. CCPA residents can request disclosure of categories of data collected, request deletion and opt-out of certain sharing. We will not discriminate against you for exercising your rights.
Our services are intended for adults. We do not knowingly collect personal data from children under 13. If you are a parent or guardian and believe a child provided us information, please contact office@dreamgrove.shop and we will promptly delete it.
We may update this Privacy Policy to reflect new laws, practices or services. The revision date at the top shows the latest version. Significant changes will be highlighted on this page or via a notice on dreamgrove.shop. Continued use of the website after an update means you accept the revised policy.
To ask questions or exercise your rights, email office@dreamgrove.shop or write to our UK office listed on the Contact page of dreamgrove.shop. We aim to respond within one month.
By using this website, you confirm that you have read and understood this Privacy Policy and agree to its terms.